Hobie Rückruf MirageDrive 180 mit Kick-Up Fins
Verfasst: 14. Nov 2019, 20:35
Gerade eine E-Mail von Hobie bekommen. Zur Info für alle, die nicht registriert sind und den 2020er Antrieb schon haben.
Important Safety Notification:
MirageDrive 180 Kick Up Boom / Market Withdrawal and Product Update
Action Required Re Hobie Kayak Serial #
To our valued Hobie customer,
Following two isolated instances of equipment failure in the field under extreme use, and a consequent immediate and thorough investigation by our product team, Hobie has identified a defect with the "Boom" on our new MirageDrive 180 with Kick-Up Fins (2020 model year only). There are two pieces of stainless steel within the Boom component of the MirageDrive 180 that should be fully welded together, but after investigation we have discovered that the welds are not up to design specification, leaving the part vulnerable to failure. Failure of this part could cause the plastic Boom to fall away from the drive, potentially resulting in the loss of a fin.
While these incidents have been extremely isolated, and since it is impossible to identify the defect from a visual inspection, we have decided to move forward with a 100% replacement of this part. Out of an abundance of caution, we will be immediately updating all Drives that have been distributed to dealers and/or sold to consumers through today’s date.
As we work to complete this process as quickly as possible, we ask that customers who purchased a 2020 model year Mirage kayak with the new MirageDrive 180 with Kick-Up Fins from September 1, 2019 and on to always use the paddle provided with the purchase of a Hobie kayak until they have received their updated Drive. Please note that this issue is exclusively related to the 2020 MirageDrive 180 Kick-up Drives and does not affect any other Hobie products.
We will need you to ship Hobie your existing 2020 MirageDrive with Kick-Up Fins. To get started, please read through the steps below and email us at warranty@hobie.com to confirm your shipping address.
1. We want to be sure that we are shipping to the right place. Please click here to submit your address.
2. Hobie will ship an empty box for you to pack and ship your 2020 MirageDrive 180 with Kick-Up Fins to Hobie. The box will contain a pre-paid shipping label.
3. Place your existing MirageDrive in the box and drop it off at a FedEx location to be shipped back to Hobie headquarters. To locate your closest FedEx location, click here: https://www.fedex.com/locate/
4. Within one business day of Hobie receiving your existing 2020 MirageDrive 180 with Kick-Up Fins, we will update your Drive and ship it back to the same address via FedEx Ground. Please allow up to 2-6 days for your shipment to arrive. Rest assured that the contact information that you provide for this program will be used strictly for product updates and will not be used for marketing purposes.
Since the only two incidents of failure reported were under rigorous use after many hours with no known incidents of both Booms failing, we believe it to be unlikely that a Drive would be rendered completely unusable. All kayakers should have the Hobie provided paddle available, as strongly recommended in our product literature. In the highly unlikely event of both Booms failing, a paddle is, as always, a critical safeguard. Without a paddle or operable fins, navigating back to shore/safety is difficult and may require swimming, using your arms to paddle or receiving assistance.
We appreciate your patience through this process and assure you that we remain committed to prioritizing consumer safety, satisfaction, and doing everything we can to deliver the premium experience our customers have come to expect from the Hobie brand. If you have any questions, please contact us at warranty@hobie.com.
Sincerely,
Hobie Cat Company
4925 Oceanside Blvd.
Oceanside, CA 92056
warranty@hobie.com
Important Safety Notification:
MirageDrive 180 Kick Up Boom / Market Withdrawal and Product Update
Action Required Re Hobie Kayak Serial #
To our valued Hobie customer,
Following two isolated instances of equipment failure in the field under extreme use, and a consequent immediate and thorough investigation by our product team, Hobie has identified a defect with the "Boom" on our new MirageDrive 180 with Kick-Up Fins (2020 model year only). There are two pieces of stainless steel within the Boom component of the MirageDrive 180 that should be fully welded together, but after investigation we have discovered that the welds are not up to design specification, leaving the part vulnerable to failure. Failure of this part could cause the plastic Boom to fall away from the drive, potentially resulting in the loss of a fin.
While these incidents have been extremely isolated, and since it is impossible to identify the defect from a visual inspection, we have decided to move forward with a 100% replacement of this part. Out of an abundance of caution, we will be immediately updating all Drives that have been distributed to dealers and/or sold to consumers through today’s date.
As we work to complete this process as quickly as possible, we ask that customers who purchased a 2020 model year Mirage kayak with the new MirageDrive 180 with Kick-Up Fins from September 1, 2019 and on to always use the paddle provided with the purchase of a Hobie kayak until they have received their updated Drive. Please note that this issue is exclusively related to the 2020 MirageDrive 180 Kick-up Drives and does not affect any other Hobie products.
We will need you to ship Hobie your existing 2020 MirageDrive with Kick-Up Fins. To get started, please read through the steps below and email us at warranty@hobie.com to confirm your shipping address.
1. We want to be sure that we are shipping to the right place. Please click here to submit your address.
2. Hobie will ship an empty box for you to pack and ship your 2020 MirageDrive 180 with Kick-Up Fins to Hobie. The box will contain a pre-paid shipping label.
3. Place your existing MirageDrive in the box and drop it off at a FedEx location to be shipped back to Hobie headquarters. To locate your closest FedEx location, click here: https://www.fedex.com/locate/
4. Within one business day of Hobie receiving your existing 2020 MirageDrive 180 with Kick-Up Fins, we will update your Drive and ship it back to the same address via FedEx Ground. Please allow up to 2-6 days for your shipment to arrive. Rest assured that the contact information that you provide for this program will be used strictly for product updates and will not be used for marketing purposes.
Since the only two incidents of failure reported were under rigorous use after many hours with no known incidents of both Booms failing, we believe it to be unlikely that a Drive would be rendered completely unusable. All kayakers should have the Hobie provided paddle available, as strongly recommended in our product literature. In the highly unlikely event of both Booms failing, a paddle is, as always, a critical safeguard. Without a paddle or operable fins, navigating back to shore/safety is difficult and may require swimming, using your arms to paddle or receiving assistance.
We appreciate your patience through this process and assure you that we remain committed to prioritizing consumer safety, satisfaction, and doing everything we can to deliver the premium experience our customers have come to expect from the Hobie brand. If you have any questions, please contact us at warranty@hobie.com.
Sincerely,
Hobie Cat Company
4925 Oceanside Blvd.
Oceanside, CA 92056
warranty@hobie.com